Warranty Information
Limited Lifetime Hull Warranty - Watercraft
The hull and deck of any Old Town watercraft are covered for the lifetime of the boat from the consumer’s original purchase date.
Drive Systems
PDL Drive Systems
Johnson Outdoors Watercraft Inc. warrants to the original retail purchaser only that the PDL Drive on your new Old Town Watercraft will be materially free from defects in materials and workmanship appearing within five (5) years after the date of original purchase.
Electric Motor Drive Systems
The electric motor drive system on your new Old Town Watercraft will be materially free from defects in materials and workmanship appearing within two (2) years after the date of original purchase.
Reconditioned Drive Systems
Johnson Outdoors Watercraft, Inc. (JOWC) warrants to the original purchaser only that the purchaser’s reconditioned drive system will be materially free from defects in materials and workmanship appearing within (1) one year after the date of original purchase. Reconditioned units may have cosmetic blemishes.
Accessories
(Including Paddles & Life Jackets) Warranty coverage is (1) one year from consumer’s original purchase date.
Blems, Rentals
Blemished boats or those marked as BLEMs, the hull and deck are covered (5) five years from the consumer’s original purchase date.
For standard watercraft used for rental, demonstration, resort or outfitter purposes the warranty is for (90) ninety days from date of delivery by the dealer to the consumer.
For watercraft built as special “outfitter grade” boats used for rental, demonstration, resort or outfitter purposes, the hull and deck are covered for (1) one year from date of delivery.
THE FINE PRINT
To Whom Does This Warranty Apply?
JOHNSON OUTDOORS INC. extends the following limited warranty to the original retail consumer only (“Consumer”).
What Does This Warranty Cover?
This warranty covers material defects in workmanship and materials in your new Johnson Outdoors watercraft purchase.
How Long Does Coverage Last?
The hull and deck of any Old Town canoe and kayak products are covered the lifetime of the boat from the Consumer’s original purchase date. For PDL drives, it will be materially free from defects in materials and workmanship appearing within five (5) years after the date of original purchase. For electronic motors (AP, MK, ePDL), it will be materially free from defects in materials and workmanship appearing within two (2) years after the date of original purchase. We will (at our option) either repair or replace, free of charge, any parts found by us to be defective during the term of this warranty. Such repair, or replacement shall be our sole and exclusive liability and the sole and exclusive remedy of the purchaser for breach of this warranty. Products repaired or replaced will be warranted for the remainder of the original warranty period, or for 90 days from the date of repair or replacement, whichever is longer. For blemished boats or those marked as BLEMS, the hull and deck are covered (5) five years from Consumer’s original purchase date. For standard boats used for rental, demonstration, resort or outfitter purposes the warranty is 90 days from date of delivery by the dealer to the Consumer. For boats built as special “outfitter grade” boats used for rental, demonstration, resort or outfitter purposes, the hull and deck are covered (1) one year from date of delivery. For accessories, the warranty coverage is (1) one year from Consumer’s original purchase date.
What Will Johnson Outdoors Do?
For complete warranty details, to provide notice of a warranty claim, or to request warranty service, contact Johnson Outdoors Inc. as follows: For Old Town Canoes & Kayaks products call our Technical Support Department at 800-343-1555, Option 2. Alternatively, you can contact Johnson Outdoors Inc. at 125 Gilman Falls Ave. Bldg. B, Old Town, ME 04468. As the sole and exclusive obligation under this warranty of Johnson Outdoors Inc. and its affiliates (referred to in this limited warranty together as “Johnson Outdoors”), and as Consumer’s sole and exclusive remedy, upon prompt written notice from Consumer of breach of this limited warranty during the relevant warranty period, Johnson Outdoors will either, at Johnson Outdoors’ option, (a) repair (by Johnson Outdoors Watercraft Inc. or a third party service provider), or (b) refund the purchase price paid by Consumer if an inspection by Johnson Outdoors discloses material defects in workmanship or material covered by this warranty.
How It Works
- If you have a warranty claim, call our Customer Service Department at the number indicated above.
- Be prepared to provide the following information: Proof of purchase, date and place of purchase and original purchase price.
- Boat serial number (engraved on starboard bow and stern), model, color and hatch configuration.
- Consumer name, address and phone number.
- Detailed description of the problem.
- Johnson Outdoors strives to give warranty claims top priority to ensure timely processing and resolution. We may ask you to contact your original dealer and/or send us the defective product at our cost. If the product is to be returned to the factory, our Customer Service Department will issue a return authorization number.
- Affix this number to the product along with your dealer name and contact person.
- Do not return any product to the factory without a return authorization number.
- Return products in the original packing material or equivalent. Include a note of explanation inside the package regarding the reason for the return, contact information and desired action.
- Warranty on a replacement boat is void until Johnson Outdoors receives from the dealer the serial number cut outs from the defective boat. The warranty period for a repair, and the related product, shall be only the remaining portion of the original warranty period applicable to such product.
What This Warranty Does Not Cover
There is NO WARRANTY, and no portion of warranty expense will be reimbursed when:
- Product has ever been used for commercial use (except for Old Town rental/demonstration/resort/outfitter — for the time frame outlined under “How Long Coverage Lasts”).
- Product is determined by Johnson Outdoors to have been subjected to unusual or abnormal use, misuse, abuse, negligence, accidents, normal wear and tear, damage due to environmental or natural elements, failure to follow Johnson Outdoors’ instructions, unauthorized repair, incorrectly performed maintenance or repair, improper installation, or storage.
- Product is determined to have been used for any activity other than an activity that is customary for this type of product.
- Claim is made by any party other than the original purchaser of a product.
- Product was damaged while in possession of freight carrier, dealer, Consumer or any party other than Johnson Outdoors.
- Product was modified.
- Product was not manufactured by Johnson Outdoors.
- Product was manufactured to Consumer’s, dealer’s or other third party’s specifications.
In order for this warranty to apply, Consumer must retain and provide to Johnson Outdoors receipts showing date of product purchase and documented proper maintenance. Any oral or written description of the products is for the sole purpose of identifying the products and shall not be construed as express warranty. Prior to using the products, Consumer shall determine the suitability of the products for the intended use and Consumer assumes all risk and liability in connection therewith.
JOHNSON OUTDOORS SHALL NOT BE LIABLE TO CONSUMER, OR TO ANYONE CLAIMING UNDER CONSUMER, FOR ANY OTHER OBLIGATIONS OR LIABILITIES, INCLUDING BUT NOT LIMITED TO; OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORT OR ANY THEORY OF STRICT LIABILITY, WITH RESPECT TO THE PRODUCTS OR JOHNSON OUTDOORS’ ACTS OR OMISSIONS OR OTHERWISE. THE EXPRESS WARRANTIES DESCRIBED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES. FOR COMMERCIAL PRODUCTS, ALL WARRANTIES IMPLIED BY LAW, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED AND SHALL NOT APPLY. FOR CONSUMER PRODUCTS, WARRANTIES IMPLIED BY LAW, INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE PERIOD OF THE WARRANTY STATED ABOVE FOR THE RELEVANT PRODUCT.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Any assistance Johnson Outdoors provides to or procures for Consumer outside the terms, limitations or exclusions of this warranty will not constitute a waiver of the terms, limitations or exclusions of this limited warranty, nor will such assistance extend or revive the warranty.
Johnson Outdoors will not reimburse Consumer for any expenses incurred by Consumer in repairing, correcting or replacing any defective products, except those incurred with Johnson Outdoors’ prior written permission.
LIMITATION ON DAMAGES
IN NO EVENT SHALL JOHNSON OUTDOORS BE LIABLE FOR INCIDENTAL, COMPENSATORY, PUNITIVE, CONSEQUENTIAL INDIRECT, SPECIAL OR OTHER DAMAGES. JOHNSON OUTDOORS’ AGGREGATE LIABILITY WITH RESPECT TO A DEFECTIVE PRODUCT SHALL BE LIMITED TO AN AMOUNT EQUAL TO CONSUMER’S ORIGINAL PURCHASE PRICE PAID FOR THAT DEFECTIVE PRODUCT.
Some states do not allow the exclusion or limitation of incidental and consequential damages so the above limitation or exclusion may not apply to you.
HOW DOES STATE LAW APPLY?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It is the express wish of the parties that this Agreement and any related documents be drafted in English.
SERVICE & REPAIR
To obtain service in the U.S., go to https://oldtownwatercraft.johnsonoutdoors.com/us/contact to submit a request to Technical Support.
- Repair services are available only on propulsion units sold by JOWC. Propulsion units include AutoPilot Drive, 106MK Drive, PDL Drives and EPDL Drives.
- Any charges incurred for transportation or shipping/freight to/from the Johnson Outdoors Watercraft, Inc. (JOWC) Repair Center for out of warranty service, labor to remove, re-install or re-rig products removed for warranty service, or any other similar items are the sole and exclusive responsibility of the purchaser.
- For information regarding warranty claims on products purchased outside the continental U.S, reach out to Technical Support through the “contact us” link above.
- For information regarding warranty claims on products purchased in Canada, please reach out to Johnson Outdoors Canada Inc. (+1-905-634-0023).
- Products under warranty that are repaired or replaced will be warranted for the remainder of the original warranty period, or for 90 days from the date of repair or replacement, whichever is longer.
- For any product that is returned for warranty service that JOWC determines not to be covered by this limited warranty, JOWC will provide a repair cost estimate to the purchaser for purchaser’s approval before beginning any repair work.
NOTICE: Do not return your JOWC product to your retailer for warranty repair. Your retailer is not authorized to repair products under warranty.
NOTICE: THERE ARE NO EXPRESS WARRANTIES OTHER THAN THESE LIMITED WARRANTIES. IN NO EVENT SHALL ANY IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, EXTEND BEYOND THE DURATION OF THE RELEVANT EXPRESS LIMITED WARRANTY. IN NO EVENT SHALL JOWC BE LIABLE FOR PUNITIVE, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. Without limiting the foregoing, JOWC assumes no responsibility for loss of use of product, loss of time, inconvenience or other damage.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.
OTHER ACCESSORIES
We offer complementary accessories that are manufactured and warranted by other companies. The manufacturer warranties for those accessories are found below:
