Old Town Shipping Policy

All accessory orders placed Monday-Thursday before 12 PM (EST) will begin processing and ship within 3 business days (holidays excluded), pending availability and credit card authorization. All accessory orders placed Friday, Saturday or Sunday will begin processing, but will not ship until the following week. 

Please note that many boat orders are made-to-order, and therefore may not ship until the following week. You will receive an email when your boat order has shipped. 

We do not ship to Alaska, Hawaii or Internationally. Please check our Dealer Locator to find a shop near you. 

All accessory orders must have a physical shipping address and contact number for delivery. Old Town uses FedEx and therefore we are unable to deliver to P.O. Boxes.

Once your accessory order has shipped, you will receive an email confirmation that will include the FedEx tracking number for your package. Boats ship via truck, see details in the section below.

If you decide to refuse a shipment, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. We will subtract this amount from your merchandise refund.

Boat Shipments

Shipping a boat is complex compared to an accessory.  We’ve put together the following tips to help you through the process.  If you have any questions, please feel free to contact us. (800)-343-1555. 

What do I need to know about shipping a canoe or kayak?

The carrier requires a phone number in order to schedule delivery. Please include a current phone number with your order. You will need to be there in person when the truck arrives. Boats are not delivered on weekends. 

Once your boat has shipped, you will receive an email confirmation notice, including a tracking number.

Delivery is "to the curb." The driver may not assist you in moving the item into your home. Please arrange for help if needed.

There are steps you should take to ensure that the boat arrived in good condition and that you are satisfied.

When the boat arrives, the carrier will ask you to sign a delivery receipt.  Before doing this, please inspect the boat packaging thoroughly for damage.  

Visible damage to packaging:

Should you find damage to the packaging, please unwrap the boat at that time to inspect for further damage to the boat itself.   If you find that there has been damage to the boat and are unwilling to accept it, you should not sign the delivery receipt and should instead refuse the shipment due to the damage.   In the unlikely event that you find damage, refuse the shipment and contact the fulfiller as noted on the Bill of Lading or packing slip. 

Packaging does not show sign of damage:

If the packaging does not show any sign of damage, please sign the delivery receipt and keep a copy for your records.   Boat should be unwrapped and inspected within 48 hours of receipt.  Should you find concealed damage, please refer to your copy of the delivery receipt and contact the appropriate carrier to schedule a time for them to come and inspect the unit.   Please keep all packaging and do not attempt to repair or conceal the damage to the boat.  

Note: If you ordered accessories, they will arrive in a separate shipment. 

Shipping Rates

Accessories

During checkout, you will have the option of choosing an expedited form of shipping.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.

Kayaks & Canoes

Free shipping offered on Sportsman BigWater ePDL+ 132 for limited time only. No expedited shipping on Kayaks & Canoes